Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.

If you do not see your answer below, please do not hesitate to contact our team by calling +1 (678) 670-3595.

How do I reschedule a cleaning with The Cleaning Authority?

It’s simple. Call the local office at +1 (678) 670-3595 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.

If your location is using the My TCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.

Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.

Will my house be inspected after every clean?

Our Quality Control Inspectors inspect our teams on a regular basis. They may enter your home after the team leaves. The Cleaning Authority does these inspections to ensure the highest quality standards for our house cleaning services.

I have an alarm system. What do I do on days my house is cleaned?

If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.

How do I cancel a cleaning with The Cleaning Authority?

It’s simple. Call the local office at +1 (678) 670-3595 and speak with a representative from The Cleaning Authority. They will assist you in cancelling or rescheduling your cleaning.

If your location is using the My TCA app, you can use it to request a cancellation. To request to cancel your next clean on the app, click on the “Next Cleaning” banner found on the home page. From there, tap on the top right icon (3 vertical dots) and select “Cancel Cleaning”. You will not be able to select “Confirm Cancellation” unless there is a payment method in your wallet. To cancel a clean on the app, you must put in the request at least 48 hours in advance of your next clean.

In the event that you cancel a clean, you may be charged a cancellation fee. Please refer to your local office regarding their specific cancellation policy.

What if I want to schedule an extra clean?

You may call the local office at +1 (678) 670-3595 and speak with a representative from The Cleaning Authority. They will assist you in scheduling an additional clean!

How do I add extra rooms to my clean?

Looking to add on request rooms to your next clean? No problem! You may call the local office or +1 (214) 450-4813 and speak with a representative from The Cleaning Authority. They will assist you with getting on request rooms added to your clean!

If your location is using the My TCA app, you can use it to add or remove on request rooms up to 48 hours before the clean. To add or remove on request rooms to your next clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and tap the clean date desired. If you have on request rooms, they will be listed in the middle of the page along with its price.

What if I want to tip my cleaners?

Are you happy with your clean and want to show appreciation to your team? Tipping is a great way to do so. Tips may be left at the time of the clean, or if your location is using the My TCA app you can set up a one time or auto recurring tip.

To add an auto tip in the app, select “Account” on the bottom menu and then select “Wallet”. In the wallet, there will be a “Set Auto Tip to Enable a Default Tipping Amount” option if your payment method has already been added. Tap on the amount desired or if you’d like to set a different amount, select “Custom”. Once an auto tip is set, the amount will be charged automatically and separately each clean. You are able to edit auto tips for particular cleans or remove them if needed.

What if I want to know if my team is on the way?

If your local office is using the My TCA app, you can view an estimated time of arrival through a display feature in the app. Once cleaners have arrived at your home, the display banner will change to “Cleaning in Process”.

How do I refer a friend or family member?

For locations that are using the My TCA app and have implemented the referral program, you can refer a friend through the app by selecting the “Refer a Friend” banner on the home page or selecting the “Referrals” icon from the bottom menu. From there, provide us with your friend’s email address, and we will send a referral email.

What if I’m not satisfied with the service?

As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.